Privacy policy

Data of the Website Owner

Website Owner In compliance with Article 10 of Spanish Law 34/2002 on Information Society Services and Electronic Commerce (LSSI-CE), the following information is provided:

• Company name: SCUFFERS PARTNERS, S.L.
• Tax ID (NIF): B88247689
• Registered office: Avenida de Europa, 26 - Ática 1, Planta 2 - 28024 Pozuelo de Alarcón, Madrid, Spain
• Registry details: Registered at the Commercial Registry of Madrid, Volume 38467, Folio 95, Sheet M-684221.
• Contact: by our chat here.

 

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DATA PROTECTION

In compliance with current regulations on the protection of personal data, we inform you that your data will be processed by SCUFFERS PARTNERS SL (Tax ID: B88247689) in accordance with the purposes, storage periods, and legal bases outlined below. For relevant processes, we also inform you about profiling, automated decision-making, and potential disclosures or international transfers.

Purposes and Processing Details

1. Process and manage website functionality

   • Storage Period: Until withdrawal of consent.
   • Legal Basis: User consent.
   • Data Type: Identifying data only.
   • Disclosures/Transfers: None.

2. Respond to inquiries and requests

   • Storage Period: While consent is active.
   • Legal Basis: User consent.
   • Data Type: Identifying data only.
   • Disclosures/Transfers: None.

3. Compliance with legal obligations

   • Storage Period: As required by law for potential claims.
   • Legal Basis: Legal compliance.
   • Data Type: Identifying data only.
   • Disclosures: Public authorities, if required.

4. Marketing and newsletter subscription

   • Storage Period: While consent is active.
   • Legal Basis: User consent.
   • Data Type: Identifying data only.

5. Manage purchases and contracts

   • Storage Period: Duration of purchase management, including returns or complaints.
   • Legal Basis: Contractual compliance.
   • Disclosures: Tax authorities, banks, or relevant public bodies.

6. Administrative and financial obligations

   • Storage Period: 5 years for tax law compliance, 10 years for documentation.
   • Legal Basis: Legal compliance.

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DATA SUBJECTS' RIGHTS

You may exercise the following rights regarding your personal data:

• Right of Access: Obtain information about your data and its processing.
• Right of Rectification: Correct inaccuracies in your data.
• Right to Restrict Processing: Limit processing purposes.
• Right of Erasure: Delete your personal data unless exceptions apply.
• Right of Portability: Receive and transfer your data in a structured format.
• Right of Objection: Prevent further processing of your data.

How to Exercise Your Rights

1. Send a written request to:

   • Address: Avda. de Europa 26, Ática 1, Planta 2 - 28024 Pozuelo de Alarcón, Madrid, Spain
   • Contact: by our chat here.

2. Your request must include:

   • Full name and identification (e.g., National ID or equivalent).
   • Specific details of your request.
   • Address for notifications.
   • Date and signature.
   • Supporting documents (if applicable).

3. Use a traceable method for your request.

You can also lodge a complaint with the Spanish Data Protection Agency if you believe your rights have been violated.

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PRIVACY POLICY FOR SOCIAL NETWORKS

SCUFFERS PARTNERS SL manages profiles on Twitter, Pinterest, Instagram, and TikTok to promote products and services. By interacting with our profiles, you authorize the use of public data from your profile for limited purposes (e.g., replies, direct messages).

Users can control their privacy settings on each platform. Content shared on our profiles must comply with laws and ethical standards. Non-compliant content will be removed, and users may be blocked.

Contests and Promotions

All contests will adhere to applicable regulations. Social networks are not sponsors or partners in these activities.

Publicity

We may use these platforms for advertising. Personal data used for direct marketing will comply with GDPR and other laws.

Privacy Links:

• Twitter: Privacy Policy
• Instagram: Privacy Policy
• TikTok: Privacy Policy

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PAYMENT METHODS

1. Klarna & Clearpay
   Data shared with Klarna or Clearpay during checkout is handled per their respective privacy policies:

   • Klarna Privacy Policy
   • Clearpay Privacy Policy

2. REVENI
   Data for reverse logistics may be shared with REVENI in accordance with its Privacy Policy.

3. Instasend
   SMS notifications and marketing adhere to strict privacy and opt-in standards. For details, contact us by our chat here.
   

 

COMPLAINT FORMS (LEGAL NOTICE/CUSTOMER RIGHTS)

Official Complaint Forms/  SCUFFERS PARTNERS, S.L. has official complaint forms (hojas de reclamaciones) available to consumers and users. You may request them at any of our physical stores or by out chat here. Consumers may also submit their complaints to the competent consumer protection authorities of their autonomous community.

 

DISPUTE RESOLUTION

Alternative Dispute Resolution The European Online Dispute Resolution (ODR) Platform, established under Regulation (EU) 524/2013, ceased operations on 20 March 2025 following the adoption of Regulation (EU) 2024/3228.

Consumers who believe their rights have been infringed may address their complaints to SCUFFERS PARTNERS, S.L. by out chat here and we undertake to respond within the legally established period. Consumers may also turn to the competent consumer Alternative Dispute Resolution (ADR) bodies and to the consumer protection authorities of their autonomous community. Further information on the available resolution channels is available at the European Consumer Centre in Spain: https://portal-cec.consumo.gob.es/es.

COMPLIANCE CLAUSE

Applicable Law and Jurisdiction These terms are governed by Spanish law, in particular by Royal Legislative Decree 1/2007 of 16 November, approving the consolidated text of the General Law for the Protection of Consumers and Users. Where the user acts as a consumer, the competent court shall be that of the consumer's place of residence, and no alternative jurisdiction may be imposed.

Right of Withdrawal and Returns Consumers have a period of fourteen (14) calendar days from receipt of the product to exercise their right of withdrawal, without justification and without penalty, in accordance with Articles 102 et seq. of RLD 1/2007. This right applies to all products, with no exceptions other than those legally provided for in Article 103 (custom-made goods, sealed goods unsuitable for return for health or hygiene reasons once unsealed, etc.).