START A RETURN OR EXCHANGE
Items purchased from SCUFFERS must be returned in perfect and unused condition, free of deterioration, stains, smell or any condition that would prevent them from being sold as new. Items must also be returned in their original packaging including all labels and possible items included as part of the packaging, within 14 days of receipt of shipment, in order to receive a refund. Please note: the shipping costs of the initial order will not be refunded. Also, note that some items, such as, keychains, underwear & socks cannot be returned.
OUTLETS & POP-UPS
Items purchased during Pop Ups or in the outlet stores will NOT be refunded.
Only size or garment exchanges will be possible.
EXCHANGES ( IBERIAN PENINSULA ) & RETURNS (EUROPEAN UNION)
Exchanges are only available for orders from mainland Spain and the Balearic Islands. Exchanges and returns within Europe, except Spain, will incur a charge of €10. Please use the following link: CLICK HERE
** RETURNS - UK, IRELAND & REST OF WORLD
As a result of some countries export and import policies, it is possible that product returns to our warehouse in Spain may incur in additional customs charges. Scuffers will not be responsible for these, so we recommend using a company that does not require payment of these at the time of delivery, but rather that the customer pays these costs beforehand.
** RECOMMENDATION
We recommend that customers outside EU who have doubts about the size, do not hesitate to ask us (help@scuffers.es) so that they do not have size problems once they receive the product. In case you still wish to return the product, please avoid using Royal Mail for the return shipment, since the operation in Spain has not worked well for us so far. Again, we are studying possibilities to improve the service to all UK customers.
**ON DEMAND PRODUCTS
We strive to ensure customer satisfaction, but due to the unique nature of some of our products, it is important to note certain restrictions in our returns and refunds policy.
The right of withdrawal, as stipulated by current legislation, shall not apply to contracts for the acquisition of items that are tailor-made, i.e., in accordance with specifications and customizations set by the consumer. This includes products such as custom-tailored shirts, photo albums, and items such as breakfast mugs with screen printing provided by the user.
Therefore, we regret to inform you that we do not accept returns, exchanges, or issue refunds for custom-made products, as these are created specifically for each individual order.
In the event of receiving a faulty or damaged product, please contact us as soon as possible of receiving your order, and we will do our utmost to address and resolve the issue appropriately.
We appreciate your understanding and ongoing support.
*MYSTERY PRODUCT (Mystery Hoodie & Mystery T-shirt) cannot be exchanged or returned.
