START A RETURN OR EXCHANGE
Items purchased from SCUFFERS must be returned in perfect and unused condition, free of deterioration, stains, smell or any condition that would prevent them from being sold as new. Items must also be returned in their original packaging including all labels and possible items included as part of the packaging, within 14 days of receipt of shipment, in order to receive a refund. Please note that some items, such as, keychains, underwear & socks cannot be returned.
EXCHANGES ( IBERIAN PENINSULA ) & RETURNS (EUROPEAN UNION)
Exchanges are only available for orders from mainland Spain & Balearic Islands. Either for exchanges (FREE) or returns (cost depending on destination), please use the following link: CLICK HERE
*Only one exchange will be free of charge.
RETURNS (REST OF THE WORLD)
For orders outside the aforementioned countries, there is no possibility of processing a change of product or size. In order to process an exchange, the customer must return the purchased item and make a new purchase of the desired item on the website. The return must be shipped back to our warehouse at the customers expense.
The items that the customer wishes to return must be sent via courier with tracking code (which we kindly ask you to send us by email) in a secure package, adding in the shipping reference name and the order number being returned (#XXXXX), followed by 'Scuffers' in parentheses - Example: Lebron James #12345 (Scuffers) - The address to which you have to send the items is:
GXO Logistics | Recepción BIGBLUE SCFF
C/ la Picota n°4 nave B, Montepino
Pol. Ind. Ciudad del Transporte
MARCHAMALO, GUADALAJARA 19180, ES
The charges derived from the return of an international order will be assumed by the customer and in no case will be the responsibility of Scuffers. We are working to offer a better service in this process which we hope to implement soon. Scuffers will not be responsible for any customs costs arising from the return. Therefore, we kindly ask you to make sure that in case of returning the garment on your own, the customs costs are prepaid, to avoid that the package cannot be delivered and will be sent back to the country of origin.
The refund will be processed through the original payment method used in the purchase within 5-10 working days after the item arrives at our warehouse. During collection launches and holiday campaigns, Black Friday or other periods of high courier density, return processing time may vary slightly.
** RETURNS - UK & IRELAND
As a result of UK export and import policies, it is possible that product returns to our warehouse in Spain may incur in additional customs charges. Scuffers will not be responsible for these, so we recommend using a company that does not require payment of these at the time of delivery, but rather that the customer pays these costs beforehand.
We recommend that UK customers who have doubts about the size, do not hesitate to ask us (email@example.com) so that they do not have size problems once they receive the product. In case you still wish to return the product, please avoid using Royal Mail for the return shipment, since the operation in Spain has not worked well for us so far. Again, we are studying possibilities to improve the service to all UK customers.
**ON DEMAND PRODUCTS
We strive to ensure customer satisfaction, but due to the unique nature of some of our products, it is important to note certain restrictions in our returns and refunds policy.
The right of withdrawal, as stipulated by current legislation, shall not apply to contracts for the acquisition of items that are tailor-made, i.e., in accordance with specifications and customizations set by the consumer. This includes products such as custom-tailored shirts, photo albums, and items such as breakfast mugs with screen printing provided by the user.
Therefore, we regret to inform you that we do not accept returns, exchanges, or issue refunds for custom-made products, as these are created specifically for each individual order.
In the event of receiving a faulty or damaged product, please contact us within [number of days] days of receiving your order, and we will do our utmost to address and resolve the issue appropriately.
We appreciate your understanding and ongoing support.