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Which size should I order?
The fit of our products is oversized. However, you can check the sizing of each product in the corresponding product size guide. You can also guide yourself based on the model’s height and the size they are wearing.
If you still have doubts regarding which size you should order, please do not hesitate to contact by our chat here.
Which payment methods do you accept?
We currently accept the following payment methods:
Visa, MasterCard, American Express, Maestro, iDEAL, Bancontact, Shop Pay, Apple Pay, Google Pay, PayPal, Amazon Pay, Clearpay and Klarna.
How can I cancel my order?
If your order hasn’t been prepared yet, we can modify it or cancel it without any problems. To do this, please contact us stating your order number and any other relevant information here.
On the contrary, if we cannot modify nor cancel your order, you will have to request a return or exchange.
What if I receive the wrong product?
Even though this rarely occurs, mistakes can happen; hence, you might receive the wrong product. In this case, contact us here.
What should I do if my payment does not go through?
If your payment failed at our checkout page, we recommend you clear your cache and cookies, or even use a different payment method. If your payment still fails, please contact us.
How long does shipping take?
Since shipping varies significantly depending on the destination, please check our shipping policy for the estimated shipping times.
When will my order ship?
As soon as an order enters our system, it is transferred and shipped as early as possible. During times of high demand, this process might take longer than usual.
How can I track my package?
When your order ships, you will receive an email from the shipping company containing the tracking information of your order.
Is my order subject to custom fees?
No. All taxes are covered by Scuffers Partners S.L.
For more information check our Shipping Policy
If I’m not happy with my purchase, can I return/exchange it?
If you are not entirely satisfied with your recent Scuffers order, we will gladly accept any items that are in new condition and have not been worn, washed, or altered.
For more information regarding costs for returns and exchanges you can check our Return and Exchange Policy.
How long do I have to request a return or exchange?
We allow up to 14 days since you receive your order or place your purchase in-store to request a return or exchange.
Is there a charge for making a return?
Yes. All returns and exchanges incur charge, except for the first exchange in Spain (Except for Canary Islands, Ceuta and Melilla). For more returns and exchanges information, please check our Returns and Exchange page.
How long will it take to process my refund?
Please allow up to 14 days for us to receive and process your return. You will receive an email notification upon the fullfilment of return processing.
How do I take care of my product?
To ensure that your garments last longer, we recommend you follow the washing instructions on the label.
Do you offer exchanges/returns for faulty items?
Although it is not usual that customers receive falulty items, sometimes they might have a manufacturing flaw. In that case, we do offer exchanges/returns. Bear in mind this incident should be reported to us immediately through here.
