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FAQS BLACK FRIDAY

When does Black Friday start?

General access to the Black Friday campaign will start on TUESDAY 21st at 21:00 (CET). Users with the early access password will be able to access one hour earlier, at 20:00 (CET) on the same day.

How can I get early access to Black Friday?

To get early access for TUESDAY at 20:00 (CET) you will need to fill out this form.

How long will it take to ship during Black Friday?

It is possible that orders placed during the next two weeks may experience some delays. Our logistics warehouse will do everything possible to meet the established times.

Is it possible to change the details of an order already placed during Black Friday?

It is possible, but the order will most likely be delayed as a result of the data update.

Can I use a discount code on items that are included in the Black Friday sale?

During the week of Black Friday no additional discounts can be applied to those already offered. However, gift cards can be used.

Can I return items from the Black Friday Sale?

Only during Black Friday until the end of Christmas, we'll provide a period of two months for exchanges and returns. From November 21st to January 22nd, as long as it complies with the return and exchange policy regarding the quality and condition of the items.

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