Please contact us again with the order number and a picture of the issue. We will then investigate this issue.

Remember our email is help@scuffers.com

We weight all our deliveries before shipping so this shouldn't happen. However, if this happened to you please contact us again with the order number and a picture of the receipt that came in the parcel. We will then investigate this issue.

Remember our email is help@scuffers.com

Returns can be easily processed using our platform Reveni. Just use the following link:  https://returns.reveni.io/scuffers and log-in using the order number (starts with a 4 or a 3 and has 6 digits) and the email you used to order.

We have extended our returns period until January. If you want to know more please check our returns policy: https://scuffers.com/pages/returns-exchanges

Yes, if you want to return or exchange an item you will unfortunately have to pay for shipping. We are working to improve this.

This is most likely because your order has to be manually accepted after the return. Don't worry just email us with the order number and we will fix this for you!

We are so sorry about this, please email us again with the product you received and the order number.

Don't worry, if you ordered from our website and the money was taken from your bank account your order will be on its way. Please check your spam folder or your Scuffers profile.

Don’t worry, this is a punctual mistake with our software but the correct item should be delivered. If this is not the case, please contact us back again and we will arrange an exchange.

Don’t worry, this is a punctual mistake with our software but the correct item should be delivered. If this is not the case, please contact us back again and we will arrange an exchange.

If you introduced the correct delivery address the order will arrive promptly. However, if you need a confirmation email or you are just worried because your order is taking too long please get back to us. Don’t forget to include your full name, phone number, address and order number (if you have it!) in your email - this will allow us to find your order and correct any mistakes.

If your order has been prepared there is unfortunately nothing we can do about it. Otherwise, please check your tracking email, from there you can change the address yourself. 

In case the address cannot be changed we recommend that you notify the person in the wrong address to reject the delivery. This will return your products to us and we will issue an automatic refund.

We are going to do the draw before a notary so that it is fair and legal for everyone. Please note that if you bought more than 1 entry they are all accounted for but only one email will be sent. The date of the draw will be announced shortly.

We are so sorry to hear that, unfortunately we cannot add discount codes retrospectively.

We are so sorry about this - please bear with us while we work around the clock to ship all your orders as soon as possible. If you see that the order has been stuck in the same place for over 5 days email us back at help@scuffers.com with your order number and we will investigate the issue.

If this is happening to you they will most likely try to contact you to arrange a new delivery or a pick-up. Otherwise, the order will be returned to us and we will issue you a refund as soon as it arrives back to our warehouse. 

For orders inside the Iberian peninsula we can re-arrange a delivery, just send us an email with your order number. Don't forget the email is help@scuffers.com

Please contact us again with the order number. We will then investigate this issue.

Don't forget our email is help@scuffers.com

Unfortunately shipments outside of the EU can incur duty charges. If you do not want to pay these fees you can reject them and the items will be sent back to us - once it reaches us we will issue you a refund. You can read more information in our shipping T&Cs here